9.1K
Downloads
139
Episodes
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers.
Episodes
Thursday Feb 06, 2020
Thursday Feb 06, 2020
In Episode 9 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Kevin McGrath, co-owner of restaurant and retail VAR Value Systems, and Mic McGrath (no relation), Sr. Partnership Manager at Worldpay, to discuss how they provide stellar personal customer service. Among the topics discussed are their customer service philosophies, technology that helps keep customer service high, how to execute Commercial Teaching, and why you should strive to be “trusted and loved” by your customers.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.
Thursday Jan 23, 2020
Thursday Jan 23, 2020
In Episode 8 of “The Trusted Advisor,” the RSPA’s Jim Roddy interviews Global Business Technologies CEO Danny Hernandez and POSitive Technology/OpSuite President Brett Bennett about how their companies transitioned from VARs to software developers. Among the topics discussed are the importance of owning intellectual property, the biggest challenges for VAR/ISV hybrid organizations, transitioning to a recurring revenue/SaaS business model, and emerging technologies for the grocery, convenience store, and retail verticals.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.
Friday Dec 06, 2019
Friday Dec 06, 2019
In Episode 7 of “The Trusted Advisor,” the RSPA’s Jim Roddy discusses the next generation of retail IT technologies with Greg Dixon, the Chief Technology Officer and Technology Evangelist at ScanSource, and Brad Holaway, the President of restaurant reseller NexTouch. Their conversation covers a variety of technologies – including IoT (Internet of Things), AI (Artificial Intelligence), blockchain, digital currency, edge computing, and cybersecurity – and details how retail IT resellers can take advantage of these innovations. Dixon and Holaway also share the biggest lessons learned during their channel careers and recommend books aspiring channel executives should read.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.
Tuesday Nov 19, 2019
Tuesday Nov 19, 2019
In Episode 6 of “The Trusted Advisor,” the RSPA’s Jim Roddy interviews John Kirk, the association’s President and CEO. Their conversation focuses on today’s evolving channel and the RSPA’s emerging role in this new world. Kirk also shares key leadership lessons and principles learned during his 20+ years in the industry.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.
Watch Episode 6 now:
“The Trusted Advisor” is also available on Apple Podcasts, Stitcher and Spotify. Subscribe today!
Thursday Nov 07, 2019
Thursday Nov 07, 2019
In Episode 5 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Melanie Tawil, the CEO and co-owner of RSPA reseller member SwipeTrack Solutions. Their conversation covers several topics including SwipeTrack’s humble beginnings in 2011, maintaining differentiation with your products, services, and company culture, SEO tactics that lead to sales, and where retail technology is heading.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.
Watch Episode 5 now:
“The Trusted Advisor” is also available on Apple Podcasts, Stitcher and Spotify. Subscribe today!
Wednesday Oct 30, 2019
Wednesday Oct 30, 2019
In Episode 4 of “The Trusted Advisor,” the RSPA’s Jim Roddy discusses how VARs and ISVs can build a stellar company culture with Michelle MacKeith, Vice President at VAR Pinnacle Hospitality, and Colin Martin, General Manager of Vigilix. Their conversation covers a variety of culture-oriented topics including Pinnacle’s and Vigilix’s guiding principles, systems that can help you execute your vision, how to maintain a culture across multiple locations, and how to groom talented employees into company leaders.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.
Thursday Oct 17, 2019
Thursday Oct 17, 2019
In Episode 3 of “The Trusted Advisor,” the RSPA’s Jim Roddy discusses VAR and ISV business development best practices with Jason Cowan, Principal of Business Development at VAR Spark Solutions Group, and Jake West, Director of Business Development for ISV Vend. Jim, Jason, and Jake talk through the most effective lead gen tactics, how to secure referrals, key elements of a successful business development program, and internal sales systems SMB channel companies should embrace.
Thursday Oct 10, 2019
Thursday Oct 10, 2019
In Episode 2 of “The Trusted Advisor,” the RSPA’s Jim Roddy discusses effective VAR and ISV marketing with Jeremy Julian, RSPA board member and COO of VAR/ISV CBS NorthStar, and James Korte, Manager of Digital Strategy at distributor BlueStar. Among the concepts discussed are the cadence of “value-value-sell” messaging, defining your target audience, executing content marketing on a budget, and coordinating marketing efforts with your sales team.
Wednesday Oct 02, 2019
Wednesday Oct 02, 2019
In Episode 1 of “The Trusted Advisor,” the RSPA’s Jim Roddy discusses the future of the retail IT channel with Rick Feuling, CEO of VAR RITE Enterprises and ISV Cloud Retailer, and David Gosman, Global Hospitality Segment Manager at HP and the RSPA’s Incoming Chairperson. Among the topics they dive into are technologies VARs and ISVs should pay attention to in both the short-term and long-term, go-forward strategies for retail IT VARs, and common reseller mistakes.