RSPA Trusted Advisor

RSPA Trusted Advisor “Quick Take” Ep. 25: NAB’s Keith Sampson on Customer Success, Social Media, and Trade Shows

In Episode 25 of “The Trusted Advisor,” Keith Sampson, the National Sales Director for North American Bancard, shares highlights from his RSPA Academy Symposium talk “Enabling Customer Success with Programs Outside the Surcharge Challenge.” Sampson and the RSPA’s Jim Roddy also discuss social media best practices (spoiler alert: content is king) and how B2B marketers should adapt when their in-person industry events are cancelled.

Scheduled for Aug. 26-27, 2020, the RSPA Academy Education Online Symposium will feature 20+ education sessions across six tracks: VAR & ISV Executive Education, Marketing, Sales, Customer Experience, Security, and Next Gen Technologies. To register, go to www.GoRSPA.org/education-symposium.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.

RSPA Trusted Advisor “Quick Take” Ep. 24: VAR/ISV Jeremy Julian on Pivoting After COVID-19

In Episode 24 of “The Trusted Advisor,” Jeremy Julian, the COO of VAR/ISV hybrid CBS NorthStar, previews the RSPA Academy Symposium industry expert panel “Pivoting After COVID-19.” Julian and the RSPA’s Jim Roddy talk through the biggest challenges for resellers and software developers as they move forward, mistakes to avoid during the transition, and how to lead during this crisis.

Scheduled for Aug. 26-27, 2020, the RSPA Academy Education Online Symposium will feature 20+ education sessions across six tracks: VAR & ISV Executive Education, Marketing, Sales, Customer Experience, Security, and Next Gen Technologies. To register, go to www.GoRSPA.org/education-symposium.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.

RSPA Trusted Advisor “Quick Take” Ep. 23: Tom Bronson on Story Brand Marketing

In Episode 23 of “The Trusted Advisor,” Tom Bronson, the President and CEO of business consultant Mastery Partners, previews his RSPA Academy Symposium presentation “Transform your Marketing with Story Brand.” Bronson and the RSPA’s Jim Roddy discuss the story brand concept, what first steps VARs and ISVs should take to transform their story brand, and how solution providers can maximize their business value.

Scheduled for Aug. 26-27, 2020, the RSPA Academy Education Online Symposium will feature 20+ education sessions across six tracks: VAR & ISV Executive Education, Marketing, Sales, Customer Experience, Security, and Next Gen Technologies. To register, go to www.GoRSPA.org/education-symposium.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.

RSPA Trusted Advisor Ep. 22: Cannabis Vertical Deep Dive with 420MSP’s Harry Brelsford

In Episode 22 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Harry Brelsford, the founder of 420MSP, a community for cannabis managed service providers. On the pod, Brelsford details the biggest challenges and opportunities for POS VARs and ISVs in this vertical, how traditional retail IT solution providers can partner with cannabis MSPs, and the best resources for cannabis vertical knowledge.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.

RSPA Trusted Advisor Ep. 21: Dan Jablons of Retail Smart Guys – and “Curb Your Enthusiasm” Fame

In Episode 21 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Dan Jablons, owner of the technology consultant group Retail Smart Guys. Jablons has perhaps the most interesting resume in the retail IT channel: he’s worked with major retailers such as Walmart, Target, Jimmy Choo, and Oakley, along with many SMB retailers, plus he’s an actor, writer, director, and musician. Among Jablons’ credits are the HBO hit Curb Your Enthusiasm, over 20 films, and TV commercials for Facebook, Little Caesars, Go To Meeting, Samsung, and more. On the pod, Jablons explains how he balances acting with running a solution provider, the importance of solving problems vs. only offering technology, and how open-to-buy services are core to the Retail Smart Guys’ success.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.

RSPA Trusted Advisor Ep. 20: Channel Insights from New RSPA General Counsel Jill Miller

In Episode 20 of “The Trusted Advisor,” we meet Atty. Jill Miller, the RSPA’s new General Counsel. Miller talks one-on-one with the RSPA’s Jim Roddy about her sales and payments background, her early observations of the RSPA community, and the importance of SMBs receiving practical, business-focused legal advice.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.

RSPA Trusted Advisor Ep. 19: What Will Retailers and Restaurants Look Like After COVID-19?

In Episode 19 of “The Trusted Advisor,” the RSPA’s Jim Roddy interviews Dave Kasinetz, Vice President of Sales at reseller Advanced Hospitality Systems, and Vaughan Fergusson, founder of retail ISV Vend, about the future of the retail and restaurant verticals after the COVID-19 crisis. Among the topics discussed are anticipated short- and long-term changes in both markets, pandemic-related innovations that are expected to become permanent, and key technologies retail and restaurant VARs should embrace over the next 12 months.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.

RSPA Trusted Advisor Ep. 18: The Future of ISVs with RMH’s Jeff Riley and RPOWER’s Jami Interdonato

In Episode 18 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Jeff Riley, CEO of ISV Retail Management Hero, and Jami Interdonato, President of restaurant ISV RPOWER POS, about the future of software developers in the point of sale channel. Among the topics discussed are today’s biggest challenges for software developers, the emerging role of direct ISVs, and predictions about near-term ISV acquisitions.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.

RSPA Trusted Advisor Ep. 17: How Canadian Retail IT VARs are Navigating Through COVID-19

In Episode 17 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Canadian VARs Paul Leduc, President of Globe POS Systems in Brampton, ON; Gord Doerksen, President and CEO of Ideal POS in Winnipeg, MB; and Tim Shein, President of King Business Services in Richmond, BC. Among the topics discussed are utilizing Canadian government resources created to help businesses through the COVID-19 crisis, adjusting your sales and service tactics during the pandemic, and crafting a business strategy during uncertain times.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.

RSPA Trusted Advisor Ep. 16: Retail IT Community Roundtable on COVID-19 (Session 4)

This special episode of “The Trusted Advisor” features a fourth Retail IT Community Roundtable on COVID-19 hosted by the RSPA. VARs, ISVs, vendors, and distributors in the restaurant, retail, and grocery verticals share strategies and tactics for best dealing with this crisis. Among the roundtable topics members discuss are pursuing new federal government resources through programs such as the CARES Act and PPP (Paycheck Protection Program), adjusting sales/marketing approaches during the COVID-19 crisis, and adapting staffing levels and service tactics during this pandemic.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.